Customer Care

Select from a topic below to learn more.

 

Shipping

Orders over $500 in value ship for free, worldwide.

Orders under $500 in value will incur shipping costs dependent on delivery location. All delivery options come with tracking. Please allow up to 10 working days for your order to be delivered once it has been shipped.

 

 AUSTRALIA

Orders under $500

Express

$15

Orders over $500

Express

Free

NEW ZEALAND

Orders under $500

Standard

$20

Orders over $500

Standard

Free

 USA AND CANADA

Orders under $500

Standard

$25

Orders over $500

Standard

Free

 UK AND EUROPE

Orders under $500

Standard

$30

Orders over $500

Standard

Free

REST OF THE WORLD

Orders under $500

Standard

$30

Orders over $500

Standard

Free

Returns

All ALICIA HANNAH NAOMI jewellery is hand-crafted to order based on your specifications. Returns are not accepted due to customer error or change of mind. This policy does not affect your statutory rights. In the event that a product you have ordered is faulty or in any other way does not match your order specifications contact us immediately to arrange the return of your order within 21 days. For more information on what your rights are as a consumer, please visit Consumer Affairs.

Jewellery Care

The value of a personal relationship to things is that it creates intimacy and intimacy creates understanding and understanding creates love. - Anaïs Nin

Precious metals are organic materials; they come from the earth and are refined and worked by hand using centuries-old techniques to be turned into the unique adornments of intimacy you wear today.

Over time, jewellery can develop a natural patina; a dark and dappled glow that manifests on the surface. If you desire, you can restore shine to the surface of your jewellery by buffing gently with the polishing cloth included in your order -- or embrace the new unique characteristics your jewellery takes on as it ages.

Oxidisation, stain and matte finishes are speciality surface treatments that do not penetrate the metal itself. With regular wear, matte and satin finishes will burnish and oxidisation will fade -- but can always be reapplied. It is not a flaw but a natural response to being loved. As such, these pieces should not be buffed vigorously with your polishing cloth as this will simulate the natural wearing of the treatment.

Jewellery should not be worn in the shower or swimming pool. A splash of fresh water will not harm your piece but do not let it come into contact with soaps or household chemicals such as detergents, bleaches, toothpaste or chlorine.

Always store your Alicia Hannah Naomi jewellery in a cool, dry, safe place such as the box it came in; away from extreme heat, steam and humidity.

FAQ's

How long will my order take?

Every order is hand crafted to to fit the specifications you select in the shopping cart, and takes approximately 2 weeks to manufacture.

Orders are shipped from Melbourne, Australia.
Please allow up to 2-4 working days for Express Domestic and International Shipping, and up to 14 working days for Standard International Shipping.

Can I ship to a P.O. Box?

 

We are currently working with a new courier partner to process delivery for all orders, and they are unable to deliver to P.O. Boxes. 

My ring size isn't an option on the product page, can I have a piece made in a custom size?

Yes, a custom sizing service is offered for a nominal fee. Please contact the atelier to discuss your sizing needs.

How can I work out my ring size?

The most accurate way to learn your ring size is by visiting a local jewellery store to be sized professionally by the assistants using specialty sizing tools. Using 'circumference' measurements taken by paper or string are extremely unreliable and will almost always result in a ring that does not fit you.

The atelier offers products in size range from UK K – UK Z depending on the design. Please view the size chart for approximate conversions. The atelier is based in Australia and uses the UK (wheatsheaf alphabetic) sizing system measured from the centre-back of the band.

It is extremely important to be sure of your sizing before placing your order. The atelier does not accept returns on rings that are the wrong size due to customer error or change of mind, and some pieces cannot be resized.

Terms of Sale

ALICIA HANNAH NAOMI jewellery is hand-crafted to order.

By accepting these terms of sale at the time you place your order, you acknowledge that your order will take approximately 2-3 weeks to manufacture before shipping.

You also accept the ALICIA HANNAH NAOMI returns and exchanges policy; that your order cannot be returned due to change of mind or error regarding your selected sizes where appropriate. This term of sale does not affect your statutory rights.