BESPOKE AND CUSTOMISATION REQUESTS

 

 

Before filling in this request form, please ensure you've reviewed the Bespoke Process page and understand the journey of commissioning a custom or bespoke piece.

If you are after a fully bespoke design, you may be invited to fill in a short questionnaire to provide further details about your project.

Please allow three business days for a response.


For online order queries such as pre-order or existing order questions, other customer service questions or press inquiries, please visit this page.

Bespoke and customised pieces typically take around six to eight weeks to complete.
Very complex designs or those with difficult-to-source gemstones can increase production time further.


For delivery in time for the holiday gifting season, please submit your enquiry by 1 October 2026.
If your commission is not time sensitive, you are welcome to place your enquiry at any time.

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