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DELIVERY, SHIPPING & RETURNS

SHIPPING COSTS & AVERAGE TRANSIT TIMES

Australia

Express Delivery, Average Transit Time 2-4 Days                       $15

Orders Over $500                                                                             Free

New Zealand

Standard Delivery, Average Transit Time 6-14 Days                       $20

Express Delivery, Average Transit Time 2-4 Days                           $35

Asia & Oceania

Standard Delivery, Average Transit Time 10-20 Days                       $25

Express Delivery, Average Transit Time 4-10 Days                           $40

US & Canada

Standard Delivery, Average Transit Time 10-30 Days                       $25

DHL Express, Average Transit Time 3-10 Days                                   $60

UK

Alicia Hannah Naomi is temporarily not shipping to the UK.

Central Europe

Standard Delivery, Average Transit Time 10-45 Days                       $35

DHL Express, Average Transit Time 3-10 Days                                   $65

Rest of World

Standard Delivery, Average Transit Time 10-60 Days                       $40

Express Delivery, Average Transit Time 5-15 Days                           $60

SHIPPING FAQs

Which countries do you ship to?

Alicia Hannah Naomi ships worldwide, with the temporary exception of the UK.

Which shipping carrier do you use?

All parcels are shipped via Australia Post.

Recipients in the USA, Canada, and Central Europe can also choose to have their parcel shipped via DHL Express.

Does the shipping have tracking?

Yes. All shipments, both Standard and Express, have tracking that will be provided via email once your order has been lodged with the carrier.

Are customs and duties included in the shipping prices?

No. All recipients outside of Australia are responsible for custom taxes and duties on delivery.

If you would like to calculate the approximate value of Custom Taxes and Duties on your order, please refer to this calculator.

Can you mark the value of my order lower to avoid customs and duties charges?

No. It is illegal to falsify customs declarations.

Is my shipment insured?

No. All delivery options available through the online store are uninsured.

If you would like to arrange parcel insurance for a nominal fee, please contact the studio before completing your order.

RETURNS

All Alicia Hannah Naomi jewellery is hand-crafted to order based on your specifications. Returns are not accepted due to customer error or change of mind. This policy does not affect your statutory rights.

In the event that a product you have ordered is faulty or in any other way does not match your order specifications contact the studio immediately to arrange the return of your order within 21 days. For more information on what your rights are as a consumer, please visit Consumer Affairs.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.